Want to make a complaint?
The practice strives very hard to ensure that everyone receives quality care and welcomes any suggestions or comments you may have that may improve the service offered. Should you feel your needs are not being met we welcome the opportunity to discuss this with you. Please download the form – Complaint form and e-mail it to our reception team at reception.k83049@nhs.net or print it off and hand it in at reception.
Medical matters cannot be dealt with in this form. If you have a query regarding a medical matter please fill out a triage form.
Additional information
If patients don’t wish to complain direct to the practice then the route in the first instance should be NHS England:
Tel: 03003 112233 Email: england.contactus@nhs.net
If you are not happy with the response from NHS England then the next step is to contact the Health Service Ombudsman:
Tel: 0345 015 4033 Website: www.ombudsman.org.uk