Below is a copy of our leaflet with regards to our appointments system within Brackley Medical Centre. Its long reading but we hope it goes someway to help you understand the system and how to make the best use of the resources we offer.
UNDERSTANDING OUR DOCTORS APPOINTMENT SYSTEM
At Brackley Medical Centre we offer pre bookable, routine appointments, Monday to Friday, from 9am to 5:40pm.
On Wednesday we offer additional routine appointments between 6:30pm and 7:30pm and on Thursdays between 7am and 8am. We also have pre bookable, routine appointments every other Saturday between 8:30am and 12pm. Please note these appointments are pre-bookable sessions and we cannot accommodate walk in patients or emergencies. Without an appointment you will need to call the Out of Hours GP Service on 111.
All our routine appointments are all 10 minutes long, if you have several problems there may well not be time to address them all effectively in one consultation and you may need to rebook. You can book a double appointment if required.
All appointments are for one patient only, therefore if another member of your family or household need to be seen you must book one appointment for each patient
If you require a particular doctor or an appointment on a particular day you may have to book 2 to 4 weeks in advance and this will vary. However if you are more flexible re day, time or doctor then there will be more routine appointments available for you to book. We also offer on-line booking and would encourage you to use this service wherever possible, please ask reception for more details.
Please help us and your fellow patients and cancel your appointment if it is no longer needed.
WALK IN CLINIC.
All acute on the day needs will be dealt with in our walk in clinic at the old Health Centre.
From Monday 4th September our walk in clinics are Monday to Friday between 9am and 12:30pm and then 3pm and 5:30pm ( until this date it is 9am till 11:30am and 3pm till 5pm). Please note patients who arrive after these times will need to come back in time for the next clinic
The Walk in clinic is suitable for conditions that include chest infections, sore throats, tonsillitis, ear infections, urine infections, rashes and minor injuries. Please ask reception for advice if you are unsure if walk in clinic is applicable to your need.
It is not advisable to use the clinic for repeat medication requests, sick notes or ongoing complex problems.
It may be necessary for our receptionist to ask you questions and you may be redirected more appropriately in certain circumstances.
GPs can find themselves overwhelmed with tasks and requests that may or may not need their individual response or input.
To assist our GPs in prioritising their workloads we have two experienced members of staff who work closely with and under the supervision of the GPs. They are called Patient Navigators. They are there to help you with your queries and address your queries efficiently.
You may be contacted by them to gather information for the GP and the Patient Navigators may contact you to obtain information following a home visit request.
They may even be able to help you without the need to go through the GP and help you get the answers you need quicker
Please note the Patient Navigators will not make clinical decisions and will follow surgery protocols supported by the GPs.